Langford Kelly is a new breed of customer
experience assessors
Proudly Australian owned and managed, we are uniquely equipped to help you
retain customers and boost profitability in today’s competitive marketplace.
Our three directors have over 50 years of combined experience in business
management, sales and marketing, customer service and consulting.
Together with our expert team of reviewers and mystery shoppers, we deliver
in-depth answers, unbiased feedback and invaluable insights to enable you to
improve business strategies and concepts.
We ask the tough questions:
Who are your customers and best prospects?
What do they need and want from you?
What do they think of you?
How can you improve the whole/total/entire
customer experience?
Which employees deserve recognition?
Where is further training required?
Are your brand values consistently upheld?
Does your merchandising turn customers off - or on?
Our customer experience reports give you the
knowledge you need to grow your
business
